Ordering Policy
- Purchase is only available for products which are shown in stock on website.
- Cash On Delivery (COD) available all over Bangladesh also digital payment allow.
- Once the order has been paid, it cannot be cancelled.
- In case of size mismatch, delivery charge will be re-applicable.
- Please contact Customer Service for order related queries.
We are dedicated on delivering your order in mint condition & on time Please note our shipping policy:
- We delivered product within maximum 2 working days Inside Dhaka and 3 – 4 working days Outside Dhaka from order, we put in our best efforts to ship your order at your door step.
- Because of any inconvenience situation ( Courier Problem, Bad Weather, Strike, Misinformation etc. ) delivery may late. For this Vibrant Authority will not responsible.
- Our regular delivery days are from Saturday to Thursday, excluding govt. holidays
- Each order is delivered to a single destination address. However, if you want us to deliver products to different addresses then you need to place multiple orders for individual destinations
- We make sure you receive your order in mint condition and on-time delivery. Hence we have our own delivery service and for outside Dhaka, we use reputed courier services
- While we try to deliver all your order together, this may not always be possible due to product characteristics, or availability.
Exchange Policy
We are dedicated on delivering your order in mint condition & on time Please note our shipping policy:
- We delivered product within maximum 2 working days Inside Dhaka and 3 – 4 working days Outside Dhaka from order, we put in our best efforts to ship your order at your door step.
- Because of any inconvenience situation ( Courier Problem, Bad Weather, Strike, Misinformation etc. ) delivery may late. For this Vibrant Authority will not responsible.
- Our regular delivery days are from Saturday to Thursday, excluding govt. holidays
- Each order is delivered to a single destination address. However, if you want us to deliver products to different addresses then you need to place multiple orders for individual destinations
- We make sure you receive your order in mint condition and on-time delivery. Hence we have our own delivery service and for outside Dhaka, we use reputed courier services
- While we try to deliver all your order together, this may not always be possible due to product characteristics, or availability.
Shipping Policy
- The exchanged product must be of equal or higher value than the original purchase price. If exchanging for a higher-value item, you must pay the difference.
- No cash refunds are applicable in product exchanges.
- You must report any exchange issues within 48 hours of receiving the product through our hotline at 01717173725 (10:00 AM – 7:00 PM, Saturday to Thursday, except government holidays).
- Delivery charges for exchanges are as follows: Inside Dhaka – 80 TK, Dhaka and Outside Dhaka – 150 TK.
- Current promotions will not apply to exchanges; instead, the promotion active during the original purchase will be considered. If you wish to exchange for a different product, no promotional offers will be applicable.
- Flash Sale products are not eligible for exchange.
- Changes of mind are not applicable for product exchanges.